FAQ
01.

MY TV BOX DOESN'T TURN ON?

Make sure the plug is pushed fully into the power input and plugged into a wall and power is switched on

02.

My box is stuck on the M Box

ou could try to change the power cord, or apply the box to another TV. If this issue keeps the same, you’d better to

03.

I tried to do an online update but keep ..

The OTA updating is not opened on these Android boxes currently. You could contact our customer service regarding

04.

When it is attached to my TV via the hdmi cable

Turn off the HDMI-CEC on your TV. You could do it by following the user guide of with the following names refer to

05.

My TV Box is turned on but nothing displayed on my TV?

Make sure that the HDMI cable is fully pushed in all the way on both your TV streaming box and TV.